Going Through the Airport (Adv)
What kind of benefits would you expect to receive if you were a member of an airline company's "Customer Club"?
Watch the following video.
1. Which two airports does the presenter describe?
2. What are some of the features of these airport lounges.
3. What facilities would you like to use while you are waiting for a flight?
Read the following article.
1. Summarize the common problems which air travellers can experience.
2. What advice does the article give about how to deal with each one?
A decision making conversation will often include the following stages of the decision making process.
- Gathering information
- Exploring options
- Identifying criteria
- Evaluating alternatives
- Making choices
What kind of problems are our staff complaining about?
What solutions do we have available to us?
What are the most important issues for us to solve and what are our resource limits?
Option A solves all our key issues but unfortunately it is too expensive.
After considering all the information I think Option B is the most realistic decision for us.
With your instructor, make a decision about which airline company to chose when booking a flight from Japan to the USA.
Remember to cover each stage of the decision making conversation process.
Gather information - when do you plan to fly?
Explore options - which airlines are available?
Identify criteria - what is more important for you; price, comfort or other criteria.
Evaluate alternatives - compare airlines for price, comfort and other criteria.
Make a choice - decide together which airline is the best option.
|First you must||check in your luggage.|
|Then you||go through the security check.|
|Next you will||wait in the boarding lounge.|
|After that you have to||line up at the boarding gate.|
|Finally you can||board the plane.|
Imagine you are the Human Resources Director for your organization. You are about to have a meeting with your CEO to decide which airline company will be your preferred travel provider next financial year. Make sure to use the decision making conversation skills previously studied.
Points to consider:
- Some staff have complained strongly that flying economy class leaves them tired at the end of a long flight and makes doing business difficult.
- Some executives would like to have access to a "customer club lounge" for themselves and business partners.
- The Board of Directors is very conscious about limiting travel costs next year.
- Your organization has just started a long term project in Cairns, Australia which will require a lot of travel from some of your senior employees.
There are 3 available airlines for flights to Sydney:
This is a low cost carrier. They are the cheapest available flights on the market. They do not have a customer club lounge. All seats are economy class. They have a complementary 10kg extra baggage allowance.
South Ocean Airlines
This airline has flights that offer economy and business class seats. They do not have a customer club lounge in Cairns. Their prices are mid-range. Recently there have been some complaints about schedule delays and poor customer service.
Royal Pacific Airlines
This airline offers first class, business class and economy class seats. They have a frequent flyer program that customers can use to upgrade their seat class if they have sufficient points. Trans Pacific has a customer club lounge in Cairns that offers complementary food and beverages and office facilities. They also have a priority check-in system for club members. They are the most expensive airline flying the route.
Does your work organization have an airline travel policy e.g. you can fly business class on long flights?
How do you think your organization's travel policy could be improved?
Do you have any questions about this lesson?
What did you learn today?
Did you learn any new vocabulary or expressions?
Ask your instructor for tips on how you can improve your English.
Finally, don't forget to take the quiz after all your lessons are finished today.
Thank you !