Welcoming Business Guests (Adv)


Students will learn how to welcome guests who are visiting their workplace.
Student Level: 
Unit Group: 
General Business - Management

Warm Up (5 mins)

How do you greet a business guest who visits your office?

Do you shake hands? Do you exchange business cards?

When you offer a visitor a chair in a meeting situation, are there any rules about where the guest should sit?

Listening (5 mins)

Watch the following video.

1. What is the "A-R-E technique"?

Reading Comprehension (10 mins)

Read the following article.

1. How can you make visitors to your organization feel comfortable and valued?

Conversation Skill (10 mins)

Ice Breaker Questions

Conversation Skill Point: 

It’s a great comfort and relief when someone takes the initiative to talk to them. People love to talk (especially about themselves), and are typically flattered when someone is paying attention to them.

Try to use open ended questions that encourage the other person to reveal new conversation points. Listen to what they say and ask follow up questions.



About the other person's most recent travel experience

So how was your flight from New York? Did you have any problems?

About the current weather

How's the weather in [place] this time of year? It must be a bit warmer than here?

Any news worthy events involving the other party

How's your new office building? Do you like it better than the old one?

With your instructor, brainstorm a short list of other "Ice Breaker" questions you could ask a visitor to your company who you are meeting for the first time.

Vocabulary (5 mins)




Role Play (15 mins)


Case Study (15 mins)

A new and important business partner wants to visit your office for the first time.

They would like to know more about:

  • your people
  • your organizational operation
  • the products or services you provide

Your task is to schedule an one day itinerary for the visitor.

Imagine where you will meet them (the airport, the train station, their hotel, at your office lobby).

You should plan for a mixture of formal (presentations, tours, meetings) and informal situations (lunch, dinner or other social activity) involving your key colleagues.

1) Brain storm with your instructor what should be included in the itinerary and what is the goal of each event.

2) Role play with your instructor. Imagine you are meeting your visitor for the first time. Explain to your guest the plans for the day. Don't forget to begin with small talk!

Extension Activity

When welcoming guests to your office you should "Greet - Seat - Treat".

Discuss what you think this statement means?

Imagine your boss has asked you to give a "tour of the company" to an important guest.

What would you show them? Who would you introduce them to?

Review and Quiz (5 mins)

Do you have any questions about this lesson?

What did you learn today?

Did you learn any new vocabulary or expressions?

Ask your instructor for tips on how you can improve your English.

Finally, don't forget to take the quiz after all your lessons are finished today.

Thank you !