Welcoming Business Guests (Beg)


Students will learn how to welcome guests who are visiting their workplace.
Student Level: 
Unit Group: 
General Business - Management

Warm Up (5 mins)

How do you greet a business guest who visits your office?

Do you shake hands? Do you exchange business cards?

What kind of information is on your business card?

Listening (5 mins)

Listen to the audio and answer the questions.

1. What is the name of the visitor?

a) Mr Phillips

b) Ms Anderson

c) Mr Anderson

2. Who does the visitor want to meet?

a) Ms Phillips and her team

b) Mr Anderson and his team

c) Mr Phillips and Mr Anderson

3. What does the speaker offer to the visitor?

a) Tea and cookies

b) Coffee, water or juice

c) Tea, coffee or water

Reading Comprehension (10 mins)

Read the following article.

Summarize how to make visitors to your organization feel welcome.

Grammar (5 mins)

Making Offers with "Would you like"

We can ask the listener directly about what they WANT with "Would you like X"

We can ask the listener if they want US to do some action with "Would you like me to do X".

We can also ask the listener if THEY want to do some action with "Would you like to do X".



Bring a glass of water

Would you like some water?

Turn on the heater

Would you like me to turn on the heater?

Introduce someone

Would you like to meet our new manager?

Imagine you have a visitor to your office.

Using the "Would you like ... " patterns, say the following to your guest.

Offer to turn on the air conditioner
Ask if they want to use your office telephone
Offer to hang up their jacket
Offer to call a taxi
Ask if they want to take a cigarette break

Try to make some original sentences using these patterns.

Vocabulary (5 mins)


Complete the sentences below with words from the table and match the sentence to the "small talk" category above.

1) How often do you go _________________ ?

2) Do your ________________ live nearby ?

3) That was a heavy __________________ this afternoon, wasn't it?

4) Have you been working in your ___________________ for a long time?

5) It's been a __________________ week so far, hasn't it?

6) When did you ________________ the project team?

7) Does your wife work or is she a __________________ ?

8) Are you a regular player on your company ___________________ team?


department join
baseball storm
fishing hot
home maker parents


Role Play (15 mins)

Manami:Good morning, Mr Fredericks.
Peter:Oh good morning.
Manami:Thank you for coming. Please have a seat and let me take your coat.
Peter:Here you are.
Manami:Would you like a refreshment? Some tea or coffee? Water perhaps?
Peter:Coffee would be great, thank you.
Manami:Certainly. I'll get that for you right away.
Peter:You have a lovely office.
Manami:Oh thank you. Would you like to see some photos of our new factory?
Manami:We have some here on the wall. We opened the facility early this year.
Peter:I see. It looks very modern.
Manami:Thank you. Please make yourself comfortable, Mr Fredericks. The other meeting attendees should arrive soon.
Peter:Thank you very much.

Do the role play again.

This time imagine you are welcoming a guest to your own office.

Be sure to:

a) Give a warm greeting.

b) Offer the guest a seat.

c) Make them feel comfortable and welcome.

Extension Activity

Imagine your boss wants you to give a "tour of the company" to an important guest.

What would you show them? Who would you introduce them to?

Review and Quiz (5 mins)

Do you have any questions about this lesson?

What did you learn today?

Did you learn any new vocabulary or expressions?

Ask your instructor for tips on how you can improve your English.

Finally, don't forget to take the quiz after all your lessons are finished today.

Thank you !