Welcoming Business Guests (Int)


Students will learn how to welcome guests who are visiting their workplace.
Student Level: 
Unit Group: 
General Business - Management

Warm Up (5 mins)

How do you greet a business guest who visits your office?

Do you shake hands? Do you exchange business cards?

When you offer a visitor a chair in a meeting situation, are there any rules about where the guest should sit?

Listening (5 mins)

Watch the following video.

1. What is the "A-R-E technique"?

Reading Comprehension (10 mins)

Read the following article.

How can you make visitors to your organization feel comfortable and valued?

Grammar (5 mins)

Clauses with "because"

"Because" introduces a cause or a reason.


I'd make a good veterinarian because I love helping sick animals.

We moved here to live because the rent is cheaper.

Because I woke up late, I missed my appointment.

Because sales have increased, we decided to hire more staff.

There was a lot of traffic on the way to the office.
I need to call my boss.
I am lactose intolerant.
I would like to meet some of your staff.
It is rather hot in here.
I don't have a copy at the moment.

Match the subordinate clauses above to the correct main clause below using "because".

1) I'll have my coffee without milk.

2) I'd appreciate a tour of your office.

3) I was late for the appointment.

4) I just need to print the agenda for the meeting.

5) Is it alright if I borrow your phone.

6) Do you mind if I turn on the air conditioner.

Vocabulary (5 mins)


Complete the sentences below with words from the table and match the sentence to the "small talk" category above.

1) How often do you go _________________ ?

2) Do your ________________ live nearby ?

3) That was a heavy __________________ this afternoon, wasn't it?

4) Have you been working in your ___________________ for a long time?

5) It's been a __________________ summer so far, hasn't it?

6) When did you ________________ the project team?

7) Does your wife work or is she a __________________ ?

8) Are you a regular player on your company ___________________ team?


department join
baseball squall
fishing scorching
home maker parents-in-law


Role Play (15 mins)

Manami:Hi, Peter! It's great to finally meet you face to face. Before I forget, here is my card.
Peter:Oh thank you. Let me give you mine.
Manami:Thank you so much! Please have a seat over here at our table and let me take your coat.
Peter:Oh, here you are.
Manami:Would you like a refreshment? Some tea or coffee? Water perhaps?
Peter:Umm, just a glass of water would be fine thanks.
Manami:[shouting] Excuse me, Etsuko? Could you please bring two glasses of water for Peter and myself? Thank you so much.
Peter:It's a lovely office that you have here.
Manami:Oh thank you. Yes, we moved here just last year because our old location was getting too cramped. It's a dramatic change from the tiny office we stared in ten years ago. Actually this photo on the wall shows the company founders in the original office.
Peter:Wow. You guys have really come a long way.
Manami:Well thank you. We've had to work hard and a bit of luck always helps. How about your company? Does it have a long history?
Peter:Yes, actually our company just celebrated it's 50th anniversary last month. We began as a small family business and now are preparing for an IPO because we have exciting expansion plans.
Manami:I see. That's an amazing growth story. By the way, after our meeting, would you like to take a tour of the office?
Peter:That would be great! There are a few other people here I'd like to say hello to.
Manami:Absolutely. Well Etsuko should be back with our drinks soon, so why don't we get down to business.
Peter:Sure. That sounds good.

Do the role play again.

This time imagine you are welcoming a guest to your own office.

Extension Activity

When welcoming guests to your office you should "Greet - Seat - Treat".

Discuss what you think this statement means?

Imagine your boss has asked you to give a "tour of the company" to an important guest.

What would you show them? Who would you introduce them to?

Review and Quiz (5 mins)

Do you have any questions about this lesson?

What did you learn today?

Did you learn any new vocabulary or expressions?

Ask your instructor for tips on how you can improve your English.

Finally, don't forget to take the quiz after all your lessons are finished today.

Thank you !